Real people read this inbox. Include your reference ID and we can usually resolve things in one reply.
Most questions are answered on the Help & FAQ page. If an offer was rejected, check the requirements listed on the offer card — advertisers reject completions from VPNs, emulators, and existing accounts where new users were required.
A pending redemption shows a reference ID in your Wallet. Quote it and we can look it up instantly.
We will never ask for your Free Fire password, your email password, or a one-time passcode — not by email, not in support chat, not ever. A top-up needs only your public Player ID. Anyone asking for more is impersonating us.